Shipping & Return Policy

Effective Date: [01-08-25]

At Zimbees, we are committed to delivering your orders safely and promptly. Please read our shipping and return policies carefully before making a purchase.

Shipping Policy

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • You will receive a confirmation call with tracking details once your order has been shipped.

2. Shipping Time & Delivery

  • Estimated delivery time: 5-7 business days depending on your location.

  • Delivery may take longer in remote areas or during peak seasons.

  • We ship via reliable courier partners to ensure timely and safe delivery.

3. Shipping Charges

  • Free shipping on orders over [10,000].

  • Orders below [10,000] may include a small shipping fee calculated at checkout.

4. Tracking Your Order

  • Once shipped, you will receive an email or SMS with a tracking number and link to track your order.

Return & Refund Policy

At Zimbees, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.

  • The product must be:

    • Unused and in original packaging.

    • In the same condition that you received it.

    • With proof of purchase (order number or receipt).

2. Non-Returnable Items

  • Used, damaged, or personalized products are not eligible for return.

  • Hygiene products (e.g. beauty tools, personal care items) may be non-returnable due to health/safety reasons.

3. How to Return

  • Contact us at [zimbees.store@gmail.com] to initiate a return.

  • Our support team will guide you through the process.

  • Return shipping cost is the responsibility of the customer unless the product was defective or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.

  • Approved refunds will be processed to your original payment method within 5-7 business days.

Need Help?

If you have any questions about shipping or returns, feel free to contact our support team:

Email: zimbees.store@gmail.com